If you have received a defect or broken item or if you want to exchange your product or ask for a refund from the vivascandinavia.com web shop, you will need to send the item(s) back to us.
Please fill out the return form with the reason why you are returning the item(s). To start the return process please send the return form in an e-mail to email@example.com. Please use the subject line ”Return” in the e-mail.
Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
We will then contact you for the arrangement of the return shipment. We do require the parcel to be sent by recorded delivery, as there is an electronic track & trace available.
Include the filled-out return form in the package when the items are returned. If the return is a defect or broken item, then please also attach images to show the problem.
Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt.
Address: VIVA Scandinavia, 240 Richmond Street West, Toronto ON M5V 2C5
We only provide free returns for broken or defective items. We do not provide free returns for exchanges or refunds or for unsuitable items. Items that have been used and become faulty after the purchase are not refundable.
Once we have received the parcel your return will be processed. Please be advised all refunds can take up to 14 working days to process. After we have processed your refund, you should expect to receive your refund within 28 working days. A confirmation e-mail will be sent once your return has been refunded.
We will consider the overall condition of the product returned prior to making a refund.
WARRANTY CLAIM RECEIVED
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For those rare occasions when a customer receives damaged, defective or mis-shipped (incorrect) items, our Customer Care team is available to make things right. Please contact us within 3 days of shipment receipt and we'll take care of you!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Tea and gift cards cannot be returned. Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 10 days after delivery cannot be returned.
To complete your return, we require a receipt or proof of purchase.
To make a return or exchange request, please contact VIVA Customer Care at firstname.lastname@example.org and one of our friendly team members will be happy to assist you.
Please have the following information available when you contact us:
- your name
- your order number ( can be found on your confirmation email, shipment email & packing slip)
- the item(s) you would like to return/exchange
- the reason for the return/exchange
Unauthorized returns sent to VIVA will not be accepted or issued a refund/exchange.
NOTE: If you purchased items through an Authorized Retailer, please contact the same Retailer regarding their shop policies.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: DKK Enterprises Inc., 240 Richmond Street West, Toronto ON M5V 2C5, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: DKK Enterprises Inc., 240 Richmond Street West, Toronto ON M5V 2C5, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For customers returning packages from the United States, please see how to fill out the USPS customs indicating it is a return package in order to avoid extra charges. VIVA reserves the right upon inspection to issue a 40% damage fee for the return of damaged merchandise.
Please allow up to 3-5 weeks processing time for a refund to be issued.
This teapot is well constructed and serves it's purpose of brewing tea.
Viva's Nicola set was exactly what we were looking for. We love its clean, simple design with the warm pop of cork. The natural matte texture is perfect, too. And Viva's customer service has been awesome. A cork lid was damaged during shipping and they sent a replacement right away. Highly recommend!
needed a little sugar/creamer set for entertaining and this is just the cutest... no complaints :)
Love the design of this teapot, it is in beautiful shape and colour, good quality as well. The securing rubber ring for tighten the lid is particularly appreciated.
Loved it was my first time trying it and I enjoyed it so much. Loved how the bag looks and the flowers are beautiful. Tastes so amazing. Didn’t need stevia. Was wonderful waking up to. I recommend it 100%
I love my Nina teapot! The design is beautiful and looks great on my countertop. The customer service is also top notch. Overall very pleased with my purchase!
Love these cups...bought an assortment of sizes and colors after having had Laura cups prior. Beautoful simple cups with lovely smooth surface to drink hot or cold bevvies.
I love these cups. They are the perfect size for the bathroom, and so much better for the environment than using paper cups. They come beautiful colors and it was hard to choose, so I got several Anna cups in different colors.
I got a couple of those carafes ... nice quality 👍
Need a easy pick me up during COVID? Buy this high quailty iced tea infuser for a no calorie, no fuss, refreshing, beautiful drink! It makes me smile opening the fridge and seeing colorful tea waiting for me with no guilt unlike other COVID snacking!
love this product for my garden tea! with abundant herbs in my garden this summer, i've been looking for a way to infuse a day's worth of water with these mixed herbs and maybe a lemon/lime and some cucumber. this big 2L carafe does the job perfectly!
We're happy with these canisters and use them to display coffee beans as well as pretty loose leaf teas (rose petal looks beautiful)!
Hi. We’re retail. Haven’t tried the pot ourselves.
We've been using this teapot infuser every single day along with several of our Anytime Anna cups. It's relatively easy to clean, a nice size for two people, and looks nice without taking up too much space when not in use. Definitely would recommend!
The glasses have a simple design, while also being elegant and a pleasure to use. The 200ml is perfect for my use, and their double walled feature, is not really noticeable from a distance. Highly recommended.
Came fast and as described
The size is great and the styling really will work for a number of décors. Having a built-in strainer basket is great when using loose tea. With its own insulated tea cozy, it does keep tea hot for quite some time. The best feature - the no-spill spout. As anyone can tell you, spilling spouts are often the bane of a tea drinker's existence.
My order of large tea carafe arrived safely and my experience ordering through VIVA online store was a happy one. Thanks for creating great products for tea lovers!
Great design and very good quality.
Great teapots, practically meets style.
Anytime™ Christina Cup
Anytime™ Laura Cup
Still haven’t recieved
Bought this for my boyfriend who has recently gotten very into tea he wanted a loose leaf infuser that was more like a tea bag kind of idea. Now this is well made and very beautiful design but lots of leaves slip right through the cracks in the globe which if you like that kind of thing is fine but we generally like our tea without leaves in it
Infusion™ Iced Tea Carafe Large
I love this steeper. I mix a blend of black tea with loose herbal tea and drink it all day to beat the heat. Loving this steeper for its function and classy aesthetic. I'm going to buy one more for a friend. Thanks Viva team!
Thomas™ Teapot Large
My brother in law gave me and my husband a mugs for Christmas and we loved it so much we had to buy a second one so we both could have one. I was hesitant about the price but honestly, I'm a big tea drinker and use it everyday, all day so it really is worth it to have a quality mug that I'll enjoy using.
I love the simplicity and size of the mug. The the fine mesh strainer is perfect for any loose leaf tea and fits perfectly in the cap so I don't steep for too long. The design of the strainer so that it widens back up makes it so you can sufficiently cover your tea with water without making a mess and allows you to fill your mug all the way to the top. Such a simple thing but it really stood out to me!
Have been looking for "the perfect teapot" for a long time. Modern, functional. This hit the mark. Beautiful to look at with smart designs like the built in filter and drip catcher and lovely metal tea cozy. Shipping easy and on time.
I've been looking for a stylish tea set. It's nice have a complete set when friends and family come by
Nicola™ Milk And Sugar Set White
Infusion™ Tea Tube
Very beautiful design, the shiny inside versus the mat outside is sublime. I ordered the charcoal colour, and just so you know, it’s a little bit lighter on the dark grey (not black) than I expected, but still gorgeous.
very well made! keeps my tea warm for quite awhile. was not expecting it to be so tall/large. but I love the grey and white snow print. and it works!
I just received my large Thomas tea pot. So scandi- cool! Love it. Making a pot right now.
beautiful and the diffuser brews the tastiest tea! keeps the tea warmer for a bit too! very well made.
Been using it for 2 weeks and loving it! Good size, easy to clean, and convenient!
Well............ if you ever get the small one in stock, I’d love to buy it. I’ve been checking for over a month. I would suggest that if you’re no longer selling it, stop advertising it.
Love the design of the mug. Was disappointed that it was made in China.
This tea is delicious! It has an amazing aroma and it tastes just as wonderful. So refreshing!
Nicola™ Porcelain Teapot
This glass tea infuser is very cute and functional! I love how the aesthetics of it and it even comes with its own lid to keep it from getting any specks of dust in it.
We can’t believe that we did know about VIVA Scandinavia when we opened our offices. Not only the products are wonderful (simple, beautiful, unique), the shipping is really fast, nothing was broken, and when we had a minor issue with the size of an item, the great customer service solved the whole matter in an hour, wow! Highly recommend VIVA - 5 STARS
This is a well built product which is very durable and modern design. This will make an excellent gift for the tea drinker.