If you have received a defect or broken item or if you want to exchange your product or ask for a refund from the vivascandinavia.com web shop, you will need to send the item(s) back to us.
Please fill out the return form with the reason why you are returning the item(s). To start the return process please send the return form in an e-mail to firstname.lastname@example.org. Please use the subject line ”Return” in the e-mail.
Note that items purchased at a 3rd party or re-seller must be returned at those locations and are subject to their return policy.
We will then contact you for the arrangement of the return shipment. We do require the parcel to be sent by recorded delivery, as there is an electronic track & trace available.
Include the filled-out return form in the package when the items are returned. If the return is a defect or broken item, then please also attach images to show the problem.
Please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt.
Address: VIVA Scandinavia, 240 Richmond Street West, Toronto ON M5V 2C5
We only provide free returns for broken or defective items. We do not provide free returns for exchanges or refunds or for unsuitable items. Items that have been used and become faulty after the purchase are not refundable.
Once we have received the parcel your return will be processed. Please be advised all refunds can take up to 14 working days to process. After we have processed your refund, you should expect to receive your refund within 28 working days. A confirmation e-mail will be sent once your return has been refunded.
We will consider the overall condition of the product returned prior to making a refund.
WARRANTY CLAIM RECEIVED
Our policy lasts 100 days. If 100 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
For those rare occasions when a customer receives damaged, defective or mis-shipped (incorrect) items, our Customer Care team is available to make things right. Please contact us within 3 days of shipment receipt and we'll take care of you!
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Tea and gift cards cannot be returned. Any item not in its original condition, is damaged or missing parts for reasons not due to our error or any item that is returned more than 10 days after delivery cannot be returned.
To complete your return, we require a receipt or proof of purchase.
To make a return or exchange request, please contact VIVA Customer Care at email@example.com and one of our friendly team members will be happy to assist you.
Please have the following information available when you contact us:
- your name
- your order number ( can be found on your confirmation email, shipment email & packing slip)
- the item(s) you would like to return/exchange
- the reason for the return/exchange
Unauthorized returns sent to VIVA will not be accepted or issued a refund/exchange.
NOTE: If you purchased items through an Authorized Retailer, please contact the same Retailer regarding their shop policies.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: DKK Enterprises Inc., 240 Richmond Street West, Toronto ON M5V 2C5, Canada.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: DKK Enterprises Inc., 240 Richmond Street West, Toronto ON M5V 2C5, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For customers returning packages from the United States, please see how to fill out the USPS customs indicating it is a return package in order to avoid extra charges. VIVA reserves the right upon inspection to issue a 40% damage fee for the return of damaged merchandise.
Please allow up to 3-5 weeks processing time for a refund to be issued.
This glass tea infuser is very cute and functional! I love how the aesthetics of it and it even comes with its own lid to keep it from getting any specks of dust in it.
We can’t believe that we did know about VIVA Scandinavia when we opened our offices. Not only the products are wonderful (simple, beautiful, unique), the shipping is really fast, nothing was broken, and when we had a minor issue with the size of an item, the great customer service solved the whole matter in an hour, wow! Highly recommend VIVA - 5 STARS
This is a well built product which is very durable and modern design. This will make an excellent gift for the tea drinker.
Love it! Great quality and looks beautiful. Fits in the fridge door easily. Looking forward to ice tea season!
Love this little set. It's a matte, deep charcoal colour. Looks great on my shelf with my tea supplies!
Nina™ Tea Set
Very attractive and also durable! This will last many many years and still look good and remain very functional. Thank you for an excellent product.
Bjorn™ Teapot Large
milk and sugar set -- lovely, practical, tactile
I'm not fan of green teas in general but I love this one!
I totally love this teapot. It looks really stylish on the kitchen counter and because it’s so stylish, I can actually leave it out on the counter top. It also works really well. It really pours without dripping, which is a problem with so many other teapots. I also bought the cork base and would recommend getting it as it completes the look, but also, the base of the teapot is flat ceramic, so it gets hot. I also like the fact that this is not a typical teapot, that one sees everywhere.
A little larger than I anticipated, but still so beautiful.
Infusion™ Tea Egg
Nicola™ Porcelain Teapot
Product arrived as promised.
Elmwood Reiki Blend Ayurvedic Herbs & Green Tea
These are great hot beverage mugs. Really cute too
Beautiful and very well made - it feels like self care to use this mug. Love it and would recommend!
I love the metal cover, keep my tea hot just how I like it! Pours really well unlike similar teapots. A little on the pricey side but it's worth it if you are tea lover like me 😊😊😊
Anytime™ Emma Cup
Very refreshing and my friends love it too
Beautiful small teapot. Perfect three-cupper for reading or relaxing. Good service from vendor.
Infusion™ Collapsible Tea Strainer
Best service ever and great quality!
Received the Christian carafe recently and couldn’t be happier. Beautiful design and the quality is top notch.
I love the minimalistic design and how it fits perfectly in your hand.
Just as I had expected, the best coffee I have ever tasted. Planning on recommending it to my friends. Thank you for your prompt delivery.
I’ve gotten lots of compliments on the set! Very happy I purchased it.
So beautiful and elegant!
Infusion™ Porcelain Teapot Small
My order arrived in a timely matter and was exactly what I wanted.
The born collection tea set: I love the double layer of the tea cups that allows for heat protection. The clear style of the tea set is great to see the tea I’m drinking. Also when there’s almost no more tea left, I’ll know exactly when to add more water to the pot. I love this set so much 💕
Beautiful full flavour hot or cold
Minima™ Balance Tea Mug
This makes fantastic iced tea as well. I've been trying to find an iced tea that comes out clear without much hassle. Lipton, Luzianne, Tetley - all these teas are a bit finicky when trying to brew just right. On occasion if you overbrew you get a cloudy, mucky mess of a tea. And I like my iced tea to be clear as highly polished amber. This one is so hard to mess up. I use four bags in a pyrex measuring cup. I can walk away from it while it's steeping. Somewhere after 6 minutes or so I check on it. Then I pour it over ice. I've tried to take pictures of how it looks, but it's frosting the pitcher so it's hard to tell how nice it looks. I know people might be like, who cares how it looks? But often cloudy tea has a horrible taste to it. Very bitter.
This also tastes great. It has a nice sharp flavor to it without being too much. I found I had to get used to it, the first couple of glasses I was expecting the more mellow taste of more basic iced teas. Once I did get used to the change, I will not go back. This is my new iced tea!
Senses™ AMBIENCE Tea Set
Beautiful piece! Highly recommended!
Beautiful items, perfect for our tea shops. Great service. Thank you. We will order again.
Excellent tea, perfectly, wife loves it!