Shipping / Return

Shipping

Most orders placed before 10am EST will be shipped same day, all others will be shipped within the next 48 business hours. Large orders typically take longer to process. You will receive two emails from us; the first will be a confirmation that we have received your order. The second email will confirm that your order has shipped and provide you with a tracking number. 

Standard Shipping
We offer free standard shipping within Canada and USA (East coast) when you spend $75 or more and a flat fee of $10 for orders less than $75. 

Returns

Our standard return policy is 100 days, no questions asked. VIVA products can be returned/exchanged if you’re not sold by day 100 if unused. For tea, the packaging has to be unopened.

Still need help? Contact us at hi@shopviva.com

NOTE: If you purchased items through an Authorized Retailer, please contact the same Retailer regarding their shop policies.