Most orders placed before 10am EST will be shipped the same day; all others will be shipped within 48 business hours. Large orders may take longer to process. You will receive two emails:
CONTIGUOUS USA (GROUND, 2-5 BUSINESS DAYS)
ALASKA & HAWAII (GROUND, 3-8 BUSINESS DAYS)
CANADA (GROUND, 3-5 BUSINESS DAYS)
Europe (GROUND, 3-5 BUSINESS DAYS)
VIVA offers a 100-day no-questions-asked return policy. Items can be returned or exchanged if unused by day 100. Tea must remain in unopened packaging. Please note that VIVA does not cover shipping costs for returned items.
Need further assistance? Contact us at hi@shopviva.com
Note: If you purchased items from an Authorized Retailer, please contact that retailer directly for their shop policies.