We accept Visa, MasterCard, American Express, PayPal, and Shop Pay.
We process orders quickly! Contact our support team immediately if you need changes. Once shipped, modifications aren’t possible.
We currently ship to customers across the United States and Canada.
Most orders ship within 1–2 business days. Delivery time depends on destination.
Shipping rates are calculated at checkout. Free shipping promotions may apply.
Yes — you’ll receive a confirmation email with a tracking number once your order ships.
Unused products in original packaging may be returned within 30 days of delivery. Contact support to start a return.
We don’t offer direct exchanges. Return the product for a refund and place a new order.
Care instructions vary. Check the product page. Many items have removable parts for easy cleaning.
Yes! ShopVIVA products have a limited warranty against manufacturing defects. Contact us for support.
Yes. Select lids and accessories are available online. Contact us if you don’t see what you need.
Not currently, but many products arrive in beautiful packaging ready for gifting.
Enter promo codes at checkout before payment. Only one code per order unless stated otherwise.
Email us at support@shopviva.com or use our contact form. We respond within 1–2 business days.