METZ offers 100% trackable teas and tisanes sourced directly from the world’s finest growers, farmers and manufacturers. A new standard in luxury food service.

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P & T is a specialty tea company founded in Berlin that interpret and promote the role of fine tea for a creative and fulfilling modern lifestyle.

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The Elmwood Inn Fine Teas story began in 1990 when Shelley Richardson opened a tea room in Perryville, Kentuck, today one of America's favorite locations for a traditional afternoon tea.

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As the ONLY large scale commercial tea farm in North America, The Charleston Tea Plantation offers a variety of teas, each made with 100% American grown tea produced on the plantation.

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FAQ

Frequently Asked Questions

 

What payment methods do you accept?

We accept Visa, MasterCard, American Express, PayPal, and Shop Pay.

 

Can I modify or cancel my order after placing it?

We process orders quickly! Contact our support team immediately if you need changes. Once shipped, modifications aren’t possible.

 

Where do you ship?

We currently ship to customers across the United States and Canada.

 

How long does shipping take?

Most orders ship within 1–2 business days. Delivery time depends on destination.

 

How much is shipping?

Shipping rates are calculated at checkout. Free shipping promotions may apply.

 

Can I track my order?

Yes — you’ll receive a confirmation email with a tracking number once your order ships.

 

What is your return policy?

Unused products in original packaging may be returned within 30 days of delivery. Contact support to start a return.

 

Do you offer exchanges?

We don’t offer direct exchanges. Return the product for a refund and place a new order.

 

Are your products dishwasher safe?

Care instructions vary. Check the product page. Many items have removable parts for easy cleaning.

 

Do your products come with a warranty?

Yes! ShopVIVA products have a limited warranty against manufacturing defects. Contact us for support.

 

Are replacement parts available?

Yes. Select lids and accessories are available online. Contact us if you don’t see what you need.

 

Do you offer gift packaging?

Not currently, but many products arrive in beautiful packaging ready for gifting.

 

How do I apply a promo code?

Enter promo codes at checkout before payment. Only one code per order unless stated otherwise.

 

How can I contact you?

Email us at support@shopviva.com or use our contact form. We respond within 1–2 business days.

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